Learning with Shaping Change


Our training programs, whether delivered online or face to face, are designed by expert trainers and facilitators to be interactive, interesting, and content rich. You will leave our programs with enhanced skills and subject understanding.

We bring an energetic and proactive approach combined with a wealth of knowledge and experience to help you achieve your outcomes.

Choose from our course catalogue, or we can have a conversation about tailoring an existing program to fit your needs. We can even design a new program specific to your business.

There is also the option to enrol in one of our public programs in Hobart and Melbourne. Get on the mailing list for these by adding your details below.

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Emotional Intelligence Masterclass

RECOMMENDED - Unconscious Bias

Ready to implement an unconscious bias training for your workplace? Organisational behaviours expert Ros Cardinal will discuss the human instincts that drive our thinking, explore some of the common unconscious biases that impact the workplace, and provide key take-aways for challenging the barriers to creating and valuing diversity at work.

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Emotional Intelligence Masterclass

NEW - Leading Remote Teams

Remote working is here to stay for the time being, and managing your team remotely is quite different from being co-located. Particularly in these times of heightened emotions in the community, staying connected while virtual is key.

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This two-hour session for managers will equip you to most effectively manage your remote teams.

- Effective communication with remote workers
- Team dynamics in the virtual world
- Managing poor performance
- Keeping your remote workers connected, engaged, and productive
- Utilising technology effectively
- Workplace set up
- Maintaining morale in difficult times

Emotional Intelligence Masterclass

Women in Leadership Workshop

This two day workshop for women at all levels of leadership covers:

- Values-based leadership: what it means to be an authentic leader
- Identify how best to utilise your optimal leadership style within the context of your organisation

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- Manage emotions for positive and assertive communication and relationships
- Develop techniques of persuasion, negotiation and influencing
- Having difficult conversations with confidence
- Using reflective practice to influence the quality of the culture through the quality of relationships
- Career management practices and creating a personal leadership plan
- Maximise relationships and networks for professional opportunities
- Skills and approaches to manage your image and visibility without feeling you are “selling yourself”
- Leverage team dynamics to enhance performance
- Challenge, support and empower others
- Drive change and innovation
- Embed a positive change culture in an organisation
- Build resilience to thrive under pressure
- Support your team and engage others to deliver
- Share approaches to move your career forward

Emotional Intelligence Masterclass

Creating High Functioning Teams

Whether we like it or not, all teams are potentially dysfunctional. This is inevitable because they are made up of fallible, imperfect human beings. From the basketball court to the executive suite, politics and confusion are more the rule than the exception.

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Fortunately, the causes of dysfunction are both identifiable and curable. However, they don't die easily. Making a team functional and cohesive requires extraordinary levels of courage and discipline.

The Online Team Assessment is a fully automated, web-based tool that helps a team better understand its susceptibility to the model found in the book The Five Dysfunctions of a Team. With 38 statements, the assessment identifies a team's strengths and weaknesses, as well as those areas where team members have differing perspectives. The detailed report offers recommendations for overcoming potential dysfunction and instructions for debriefing the results.

Emotional Intelligence Masterclass

The 5 Languages of Appreciation at Work

We are working on a number of significant culture transformation projects, and one of the key levers for change that comes up repeatedly is reward and recognition. Everyone agrees that it is important, but it seems that organisations are still missing the mark when it comes to showing appreciation for employees.

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51% of managers believe they do a good job of recognising their employees, but only 17% of their direct reports believe that the manager recognises them for doing a good job (SHRM/Globoforce)

The challenge is that people like to be recognised and appreciated in different ways.

In this program for managers and teams we cover the 5 languages of appreciation in the workplace, and give you valuable insights into how to recognise and appreciate your team in a way that feels meaningful to them.

Emotional Intelligence Masterclass

Advanced Interview Skills

This half day session for interview panel members covers the following topics:

Exploring candidate fit – questions to uncover if the candidate is competent and motivated to undertake the role and if the candidate is a fit for the team and organisation.

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Left brain (past performance in relation to actual job needs) and Right brain (the actual job requirements for thinking, problem-solving, creativity, planning and decision-making)

Body language – what to watch for and how to explore incongruence Personality and fit for the team The role of emotional intelligence The Halo / Horns effect – interview panel bias and how to avoid it.

Uncovering your own unconscious biases

Your personality and the pros and cons of “type alike teams”

Additional selection tools.

Emotional Intelligence Masterclass

Coaching Skills for Managers

Did you know that coaching skills are fundamental to being a good manager?

In fact, 97% of organisations believe that coaching impacts positively on business performance.

But nearly half of the managers surveyed spend less than 10% of their time coaching others.

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And there are a whole range of reasons for that, but one of the biggest is that managers don’t have an easy to follow road map for coaching.

Research shows that managers and leaders who become great coaches, can significantly improve employee engagement, reduce turnover, and positively impact the bottom line of their business.

In this program, you will:
- Discover an easy 4 step process for acing your coaching conversations
- Practice one of the most fundamental skills of coaching
- Learn the 3 P’s of effective coaching
- Leave with skills and tools to help you be an effective workplace coach.

Emotional Intelligence Masterclass

Difficult Conversations

Whenever you’re not getting the results you’re looking for, it’s likely a difficult conversation is keeping you stuck.

Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship.

Whatever the issue, if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.

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Difficult Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics, at all levels of your organisation.

By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Understanding Learning Styles

Thriving In Change

We know that change is inevitable and there’s really no way around it. But people still fret over it, worrying about what’s lurking around the corner and wondering when the proverbial “other shoe” is going to drop.

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In fact, recent research suggests that stress alone is behind 60% of all human illness and disease, with 3 out 4 doctor visits being due to stress-related ailments. Simply put—change, and the stress that it very often brings, is taking a toll on people every day.

Thriving in Change has been developed to focus on the individual process of working through change, and understanding how you can manage that process more effectively.

This half day workshop is proven to help you cope better with change. Our facilitators will guide you through a 3 step system to coping with change. We help you unpack your reactions to change, understand yourself more deeply and create a powerful plan for building your resilience to change.

- Understand why change impacts you
-Understand and accept change
- Build resilience to change
- Use your strengths to cope in change
-Create a resilience plan

Understanding Learning Styles

Leading Change

When someone first learns about a change they will instantly screen for what the change means to them. This instant screening is primarily to determine the likelihood of loss to the person. They will be most worried about whether the change has negative implications for them. If taken by surprise, their loss anxiety increases.

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People have very individual drivers for how they approach change, based on a combination of experience and personality factors. At Shaping Change we are accredited experts in how humans behave in organisational settings.

This program will set up the managers and team leaders for success in leading change and combines theory and tools with facilitated discussion and action planning.

With good management skills, teams perceive change as a challenging opportunity, rather than a danger to avoid. Utilising a deep knowledge of human behaviour during change, we unpack the impacts of change on teams, we explore the role of the leader in a change process, and we use practical tools, templates and checklists to enable and empower your managers in leading and supporting people through the change. Participants will:

- Understand the Kotter model of change, and the Change Equation as tools
- Understand the how change impacts people
- Appreciate loss aversion and human instincts about change
- Understand how people react to change and why they resist change
- Utilise tools and methods to manage resistance to change
- Have tools to build resilience in self and in others
- There are two levels of this program
- Leading Change for managers, and Leading With Authenticity in Times of Change for your senior team.

Emotional Intelligence Masterclass

Emotional Intelligence Masterclass

Emotions are important in work life. They drive motivation and commitment; they are an inherent part of negotiation, conflict, and change; they are fundamental to our lives and our relationships. Effective people are proficient at recognising, using, understanding, and managing emotions in themselves and others.

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While there are many approaches to emotional intelligence and how to measure it, the MSCEIT is the original, scientific conception. It is based upon more than a decade of research by psychologists Jack Mayer and Peter Salovey. Mayer and Salovey are the originators of the theory of emotional intelligence. Theirs is an ability model of emotional intelligence and they define emotional intelligence as “the ability to reason with and about emotions”.

The MSCEIT is designed to assess emotional intelligence by measuring how well people perform tasks and solve emotional problems, rather than by their subjective self-assessment of their EI, i.e. it measures actual emotional ability by providing assessment of eight individual tasks in four central areas: the ability to accurately perceive emotions; the ability to use emotions to facilitate thinking, problem solving and creativity; the ability to understand emotions; and the ability to manage emotions for personal growth.

This one-day Masterclass will equip your people to recognise, use, understand, and manage emotions in self and in others and includes administration of the MSCEIT test.

Understanding Learning Styles

The 5 Practices of Extraordinary Leaders

Over the last twenty-five years, The Leadership Challenge established a reputation as a research-driven, evidence-based leadership development model with a simple, yet profound, principle at its core: leadership is a measurable, learnable, and teachable set of behaviours.

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In today's challenging and complex workplace, leaders are desperately needed from the front lines to the executive suites. The secret of high-performing organisations is that everyone within them knows that leadership-at-all-levels is expected and rewarded, and that individuals everywhere are responsible for making extraordinary things happen.
In this program, The Leadership Challenge®, I will guide you through the 5 practices of Extraordinary Leadership.

The program includes:
- The Leadership Practices Inventory 360 degree feedback
- Comprehensive coverage of the 5 practices
- Model the Way
- Inspire a Shared Vision
- Challenge the Process
-Enable Others to Act
- Encourage the Heart
- Participant workbooks and learning materials.

Understanding Learning Styles

Turning Plans into Action

It’s an interesting fact that businesses often have way more strategic goals than is possible to execute. Yet we continue to load ourselves up with important projects, only to see many of them fade away, lost in the “busy work” of day to day operations. In this program, we draw on the learnings of The 4 Disciplines of Execution: by McChesney, Covey and Huling and break down the keys to getting the important things done.

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- Focus on the Wildly Important
- Act on Lead Measures
- Keep a Compelling Scorecard
- Create a Cadence of Accountability

Understanding Learning Styles

Understanding Learning Styles

The 4MAT® model for understanding learning styles was created in 1979 by Dr. Bernice McCarthy. Over 1 million people have since discovered their learning style using the 4MAT Learning Type Measure®.

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Your learning style refers to the way that you prefer to take in and process new information. Your learning style preferences influence how you communicate, learn, interact, plan, coach, lead and manage. Knowing your learning style strengths will help you maximise your ability to learn new information and to produce results in the work environment. Being aware of your learning style preferences also helps you interact more effectively with others including your fellow team members, immediate supervisor and customers.

In this highly interactive workshop you will bring along a presentation and we will use the 4MAT model to enhance your message and create a powerful presentation that get results!

Understanding Learning Styles

Leader Behaviour Through the Lense of LSI

One of the key drivers of organisational culture, and indeed the most important driver, is the behaviour of the leaders. Leaders shape culture through what they do, what they pay attention to, and how they reward and sanction. They are the role models for “the way we do things around here”.

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The Life Styles Inventory (LSI) identifies the underlying thoughts and motivations that guide an individual's behaviour. Often referred to as personal styles, management styles and leadership styles, these represent the essence of an individual's effectiveness.

The quality of an individual's thinking and behaviour contributes greatly to that person's work performance. Fortunately, your leaders have the power to change ineffective thinking and behaviour - the kind that can paralyse an individual's effectiveness. But first they need to know if what they're doing now is supporting or detracting from quality performance.

The Life Styles Inventory (LSI) is based around the Human Synergistics Circumplex, describing constructive, passive/defensive and aggressive/defensive behaviours.

The LSI diagnostic is a 360 degree feedback tool, with feedback on the observed behaviour of the leader from up to 8 participants and a self-assessment of the leader’s intent.

The LSI provides for self-description (LSI 1) and feedback from others (LSI 2). Participants receive comprehensive resources to assist the change process.

Understanding Learning Styles

Dealing with Difficult Behaviour

We’ve all been there, trying to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is, you can’t reason with an a person who perceives themselves as under threat. However, there are proven techniques to better manage challenging situations.

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In this 4-hour workshop we will cover the following:

- Dealing with challenging behaviour and situations
- Understanding aggressive-defensive and passive-defensive behaviours and how to respond effectively
- Stop Challenge Choose – a tool for staying calm in difficult circumstances

Understanding Learning Styles

Successful Leadership Using Human Instincts

Workplaces are limited to members of the human race. The best way to achieve high organisational performance is to align our leadership practices to human nature. If we ignore or deny our nature then we may be unwittingly designing dysfunction into our organisation and inhibiting organisational performance. It’s a leadership choice using a predictive framework knowing what will work and what won’t.

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There’s good reason why organisational challenges are uncannily similar from one organisation to another. Irrespective of their organisation, their industry or their country, leaders commonly complain of the same set of frustrating behaviours that limit their organisation’s performance.

The solutions to these common issues will not be found at the organisational level. They can only be solved if we understand the human condition that both explains the behaviours and provides the solutions.

In the Hardwired Humans framework – a framework sourced from Professor Nigel Nicholson at London Business School – there are nine behaviours. In summary, the framework describes a species that is social, hierarchical, sensitive about social status, is a face-reading species, engages in gossip to share information and to bond, that has an emotional brain and where we use emotions to form impressions and make decisions.

Understanding Learning Styles

Enhancing Team Effectiveness with the GSI

The Group Styles Inventory™ (GSI) is the only research-based tool of its kind that provides a proven, valid and reliable measure of how people in groups interact with each other and work as a team. A further advantage for your team is the potential alignment (using the same circumplex model) with organisational culture work and work with your leadership team.

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Extensively researched and internationally proven, this survey tool provides group members with a ‘safe’ way to talk about their behaviour and how it affects the group's performance. Through highlighting factors that are helping or hindering their teamwork, it empowers them to change the way they think and therefore behave – leading to better cooperation, communication and consensus, more innovative thinking and better-quality decisions.

Using the GSI (Group Styles Inventory) in a half day program we explore and debrief the following:
- Team effectiveness – using a simulation we will assess the effectiveness of the teams. In the simulation, teams that score higher when working together than working as individuals are effective teams.
- Group styles – using the GSI process, we will explore team behaviours and how the behaviours contribute to, or detract from the effectiveness of the teams.
- Agreed ideal GSI profile for the team
- Team action plan – the team will leave with an action plan for developing group behaviours.

Understanding Learning Styles

Understanding Type in Organisations

The Myers-Briggs Type Indicator® (MBTI) instrument is a highly versatile solution that has helped millions of people around the world gain a deeper understanding of themselves and how they interact with others.

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Through the creation of a common language to easily communicate the complexities of an individual’s personality, the MBTI instrument provides the reliable insights you need to improve the performance of your people, teams and organisation. It supplies invaluable inputs for your ongoing team building, leadership and coaching, conflict management, career development and retention efforts.

The MBTI assessment uses a typology composed of four pairs of opposite preferences, called dichotomies:

Extraversion (E) or Introversion (I)—where you focus your attention and get energy
Sensing (S) or Intuition (N)—how you take in information
Thinking (T) or Feeling (F)—how you make decisions
Judging (J) or Perceiving (P)—how you deal with the outer world

The MBTI assessment combines an individual’s four preferences to yield one of the 16 personality types (e.g., ESTJ, INFP, etc.). Each type is equally valuable, and an individual inherently belongs to one of the 16 types.

The MBTI points of difference:
- Most widely used personality instrument in the world
- Demonstrates very strong psychometric properties, including high levels of reliability and validity
- Helps people understand individual personality type and its relationship to performance, team dynamics, and other topics
- Provides invaluable self-knowledge that extends well beyond any one training session

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Contact [email protected], or [email protected] to book.


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